Cost-control efforts in the contact center needn't entail across the board cuts, mandated call times or forcing unwilling customers into automated systems. With the current economic challenges, many ...

A lot of businesses only realize that they have overspent when they review their financial reports at the end of the month or, worse, at the end of a quarter. By then, the money is already gone, and ...

The idea that life-cycle costs can be controlled and minimized has wide appeal, but life-cycle cost analysis has not been consistently applied in the design and management of buildings. A variety of ...

In a May 15 Health Affairs Blog post, Jeff Goldsmith argues against creating a new Medicare-like public health insurance plan to compete with private plans. As part of his argument, Goldsmith asserts ...

The unseen team member of your control room. For organizations, it’s a matter of health and safety. It is also an issue of efficiency and overall productivity. Regardless of how companies measure the ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Like leaves falling from trees, few things signal the ...

The restaurant business is hard. With perishable ingredients and fluctuating sales, controlling food costs has always been challenging. After two years of pandemic impact, it has become even more of a ...

Medical costs, and drug costs in particular, represent the fastest-growing line item on every company’s budget. Specifically, out-of-control prescription drug costs can have detrimental effects on a ...

A building or other constructed facility provides shelter and service to its owners and occupants over a period of years. As this period extends to decades, portions of a building may be altered, ...

Over the past 12 years, drug plan spending has gone up more than 300 percent as a result of higher drug prices and ballooning prescription drug use. Your drug plan might be as much as 25 percent of ...